This Segment covers the supply of all solutions associated with the design, specification, installation and testing of both wired and wireless communications infrastructures and associated devices.

This Segment includes the process of designing software and the development of software including testing. Software design is a process of problem-solving and planning for a software solution. Software development is the translation of a user need or objective into a software product.

This Segment covers all consultancy services in which ICT is involved to a significant extent – whether it is advice on how to make best use of the ICT for achieving business benefit, how to manage ICT resources effectively, or how to ensure that ICT systems and their information contents are resilient, safe and secure.

This Segment covers all hardware assembly, supply and integration activities, including telephony, and all managed ICT services – whether it is the management of infrastructure on an outsourced basis or the provision, installation and support of hardware and telephony solutions. This segment includes the custom (or bespoke) design, engineering, assembly, supply and repair of hardware-based computer solutions, both to process data and serve software applications or communications solutions. It includes the hosting of computer systems and infrastructure. This segment also covers the design, delivery, integration and support of software application solutions.

This Segment covers all internet-based channels, including web and mobile - whether this is the provision of digital marketing services, the design of web sites, the supply of e-commerce solutions, the development, configuration and delivery of web content management systems, social media and web 2.0 technologies, or the provision of web hosting services and solutions.