Useful References

The following publications may be useful guides when applying for the Standard, but are not mandatory. These publications cover the General Expectations only:

British Standards

BS 6079-1:2002, Project management – Part 1: Guide to project management
BS 6079-3:2000, Project management – Part 3: Guide to the management of business related project risk
BS 7000-3:1994, Design management systems – Part 3: Guide to managing service design
BS 7083:1996, Guide to the accommodation and operating environment for information technology (IT) equipment
BS 7738-1:1994, Specification for information systems products using SSADM (Structured Systems Analysis and Design Method) – Part 1: Implementation of SSADM version 4
BS 7858:2006, Security screening of individuals employed in a security environment — Code of practice
BS 8444-3:1996, IEC 60300-3-9:1995, Risk management – Part 3: Guide to risk analysis of technological systems
BS 8800:2004, Occupational health and safety management systems – Guide
BS 8900:2006, Guidance for managing sustainable development
BS 8463:2005, Specification for customer billing practice
BS 25999-1:2006, Business continuity management – Part 1: Code of practice
BS EN 61508-1:2002, Functional safety of electrical / electronic / programmable electronic safety-related systems – Part 1: General requirements
BS EN 82045-1:2001, IEC 82045-1:2001, Document management – Part 1 :Principles and methods
BS EN ISO 9001:2000, Quality management systems — Requirements
BS ISO 10002:2004, Quality management – Customer satisfaction – Guidelines for complaints handling in organizations
BS ISO 10006:2003, Quality management systems – Guidelines for quality management in projects
BS ISO 15489-1:2001, Information and documentation – Records management – Part 1 : General
BS ISO/IEC 9126-1:2001, Information technology – Software product quality – Part 1: Quality model
BS ISO/IEC 12207:1995, Information technology – Software life cycle processes
BS ISO/IEC 13236:1998, Information technology – Quality of service: Framework
BS ISO/IEC 14598-2:2000, Information technology – Software production evaluation – Part 2: Planning and management
BS ISO/IEC 14598-1:1999, Information technology – Software production evaluation – Part 1: General overview
BS ISO/IEC 14598-4:1999, Information technology – Software production evaluation – Part 4: Process for acquirers
BS ISO/IEC 15288:2002, Systems engineering – System life cycle processes
BS ISO/IEC 15408-2:2005, Information technology – Security techniques – Evaluation criteria for IT security – Part 2: Security functional requirements
BS ISO/IEC 15504-1:2004, Information technology — Process assessment — Part 1: Concepts and vocabulary
BS ISO/IEC 17799:2005, Information technology – Security techniques – Code of practice for information security management )
BS ISO/IEC 20000-1:2005, Information technology – Service management – Part 1: Specification
BS ISO/IEC 20000-2:2005, Information technology – Service management – Part 2: Code of practice
BS ISO/IEC 27001:2005, Information Technology – Security techniques – Information security management systems – Requirements
BS ISO/IEC TR 12382:1992, Permuted index of the vocabulary of information technology
PAS 78:2006, Guide to good practice in commissioning accessible websites (Available to download for free from the Disability Rights Commission website at www.drc-gb.org/pas)
PD 6668:2000, Managing risk for corporate governance
PD ISO/IEC TR 18044:2004, Information Technology – Security techniques – Information security incident management

BIP Publications

BIP 0005:2006, A Manager’s guide to service management. 2nd edition
BIP 0015:2006, IT service management. Self-assessment workbook. 2nd Edition
BIP 0051:2004, ITIL. Service support
BIP 0052:2004, ITIL. Service delivery
BIP 0053:2004, ITIL. Security Management
BIP 0054:2004, ITIL. The Business perspective
BIP 0055:2004, ITIL. ICT Infrastructure Management
BIP 0056:2004, ITIL. Application Management
BIP 0057:2004, ITIL. Planning to implement service management
BIP 0080:2005, ITSMF. IT service management pocketbook
BIP 0081:2005, ITSMF. Application management pocketbook
BIP 0082:2005, ITSMF. A dictionary of IT service management terms
BIP 0083:2005, ITSMF. ICT infrastructure management pocketbook
BIP 0084:2005, ITSMF. Planning to implement service management

The National Computing Centre Publications

The National Computing Centre, Guideline 269: Managing Risk - a Practical Guide, 2002
The National Computing Centre, Guideline 275: Desert Island Standards, 2003
The National Computing Centre, Guideline 283: Business Continuity Planning for SMEs, 2004
The National Computing Centre, Guideline 224: Ethics and Information Systems, 1997
The National Computing Centre, Legal Guidance Notes Issue 1 Principles in data protection compliance, 2003
The National Computing Centre, Legal Guidance Notes Issue 3 Alternative Dispute Resolution, 2004
The National Computing Centre, Legal Guidance Notes Issue 5 ICT Legal Compliance: A bright future or a marriage of convenience?, 2005
The National Computing Centre, STARTS Purchasers Handbook, 1989