Accredit UK
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By being at the forefront of businesses applying for the Accredit UK mark, we're showing that we are pioneering in our field. Steve Seabridge-Chadwick, I.T. Systems and Solutions |
Suppliers Case Studies Service Sense | Service Sense Ltd |
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Jim Davies, Director - Service Sense
Background v It’s 2009 and the recession has hit Service Sense Ltd a Service Management Consultancy. The market for its training services through 3rd parties has collapsed. As part of a strategic review the company has decided to strengthen and develop its ITIL and ISO 20000 based consultancy services. v Accredit UK certification is a direct result of the new strategic plan.
Assessor Comments - Brian Dickinson “It’s been a pleasure to assess Service Sense, everything is well organised and easy to audit.” v Clear strategic plan reviewed recently with linked actions. This is really driving the business forward.v Good document control and easily available records. v A mature personal development approach that is stronger than many larger organisations. “It’s great to see a small company like Service Sense using Accredit UK to underpin the expansion of its consultancy business.”
A Joint Approach to Improvement For Service Sense the weaknesses highlighted by the certification process were connected with the changes driven by the new company strategy. The development of new routes to market for ICT consultancy has taken the organisation into uncharted waters. The assessment identified opportunities to improve: v Market Planning & Communication v Soft Skills Development The assessor took an innovative approach to the assessment sharing best practice at every opportunity.
Benefits Given this input, Service Sense is in a stronger position to achieve its strategic goals. Accredit UK will enhance Service Sense’s credibility enabling it to compete with much larger organisations. Service Sense has increased its self-confidence by knowing that its processes and practices have been proven to meet an exacting standard. Clients can be assured that working with Service Sense brings a partnership with a business that is soundly managed and offers high-quality delivery of professional services. Service Sense has demonstrated that it is prepared to invest to keep its capabilities at the forefront of the IT Service Management world.
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| Last Updated ( Friday, 21 May 2010 ) |
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